Refund & Cancellation Policy

• All purchases on ALIE are non-refundable. Credits and subscription fees are not returned once charged.
• Cancel a subscription anytime to stop the next renewal. You keep paid access until the end of the current billing cycle.
• Billing errors (duplicate charges, charges after cancellation, etc.) are investigated and reversed within 5–7 business days. Email support@alie.me.

ALIE is a digital subscription service. Every credit you spend triggers a real cost on our side (DeepSeek / model API charges, infrastructure, payment processing), and that cost can't be undone once a generation has been delivered. The same applies to the per-cycle credits that ship with a paid subscription — once the credits land in your balance, the cost has already been incurred.

For this reason, all credit-pack purchases and all subscription fees are non-refundable. By completing a purchase you confirm you have read and accepted this policy.

You can cancel your subscription at any time from the Billing section of your account settings. Cancellation takes effect at the end of the current paid cycle — you keep full access to every paid feature until that date, and you will not be charged for the next cycle.

Cancelling does not refund the portion of the current cycle you haven't used. You're free to keep using ALIE through the end of the period you've already paid for.

One-time credit packs are delivered to your account balance immediately on successful payment. Credit packs are non-refundable and non-exchangeable, including unused credits.

Credits do not expire as long as your account is active.

The non-refund policy does not apply to genuine billing errors. If any of the following happens, email support@alie.me within 30 days of the charge and we will investigate:

• Duplicate charges for the same subscription period
• A charge that landed after you cancelled your subscription
• A charge for a tier or pack you did not select
• A technical failure that prevented the service from being delivered

Please include the order ID or payment ID (visible in your Razorpay confirmation email or in your account settings). We confirm receipt within 1 business day and resolve verified billing errors within 5–7 business days via the original payment method.

If a subscription renewal payment fails (expired card, insufficient funds, etc.), Razorpay automatically retries the payment for up to 3 business days. If the payment still fails, your account is moved to the free tier and you are emailed instructions to update your payment method. No refund is required because no successful charge occurred.

If ALIE is unavailable for an extended, continuous period (multi-day outage) that prevents you from using the service materially, contact support@alie.me and we will assess credit replacement on a case-by-case basis. This is at our discretion and is not a guaranteed refund.

Cancellation requests, billing errors, and disputes: support@alie.me.

See the Contact page for business hours and other ways to reach us.